Processing & Shipping Information
Order Processing Time
** I print order sheets for processing once a day in the shop. I print them no later than 9am – if you order at 9:05am EST then your order will not be started until the following day **
Our current order processing time is 5 to 7 business days. Business days are Monday through Friday, excluding any holidays. We start counting processing days the morning after you place your order. For example, if you order on a Thursday you would start counting days on Friday (day one), then the following Monday would be day 2, and so on. You can calculate your latest shipping date using this business day calculator.
All packages are shipped via USPS
Returns & Refunds
For any item to be eligible for a return, it must be in the original packaging, and unused. You must contact us within 7 days of delivery to request a refund/return on any product. Any item that has been used is no longer eligible for return or refund.
Before returning an item to us you must contact us and obtain a return authorization number. Returns received without the return authorization number will not be accepted, and you will be responsible for the cost of shipping items back to you.
You are responsible for all shipping fees associated with returning an item.
Once we receive your return we will inspect the package and items then notify you of the status of your return and if it has been accepted.
Items returned for reasons other than our error or damaged on arrival are eligible for store credit only
* Digital Files – this includes any downloadable product such as SVGs, STLs, PDFs, videos, ebooks, etc.
* Items not in original packaging, items missing parts/pieces, used items.
* Items returned to us more than 7 days after delivery.
* Shipping fees – Cost of original shipping will be deducted from any refunds/credits.